Refund Policy · CreoArt

Current release

CreoArt has not opened purchases or paid AI generation in this website release. You cannot purchase a plan, subscription, or credit pack through the current creator. Preparing a draft or selecting settings does not charge you.

Before paid features are offered

Before accepting a payment, the website will disclose the applicable price, currency, billing period or one-time basis, included benefits, cancellation process, and refund conditions. Those rules will be available before checkout. We do not currently advertise an unconditional refund window or a paid subscription benefit.

Internal credits and money are different

A task-related credit return restores internal usage balance under the rules applicable to that task. It is not a refund of a payment to a card, bank account, or other payment method. Returning credits does not by itself cancel a subscription or reverse a purchase.

Generation is disabled in this release, so preparing a prompt does not create a new task-related credit charge. If an existing history record appears incorrect, report it for review rather than assuming that its displayed status confirms a completed refund.

Unexpected charge or account discrepancy

If you believe a charge or credit record relates to your CreoArt account, sign in and submit a request through Support. Include the date, a relevant order or task reference if available, and a concise explanation. Do not send full card numbers, security codes, passwords, or model-provider keys.

A request will need to be checked against the relevant account and transaction records. This page does not promise a particular refund outcome, processing time, or payment-provider response. Any applicable mandatory consumer rights remain unaffected.

Changes

This policy will be updated before paid services become available. Read it together with the Terms of Service and Privacy Policy.